At Eiran Travel, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy below.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is unused, in its original condition, and in its original packaging.

  • The return request is made within 7 days of receiving your order.

  • The item received is incorrect, damaged, or defective.

Items that do not meet these criteria may not be eligible for return.

2. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

  • Order number

  • Reason for return

  • Clear photos 

Our team will guide you through the return process.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a reliable courier service and keeping a record of the shipment until we confirm receipt.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds for cash-on-delivery orders will be processed via bank transfer or a mutually agreed refund method.

  • Refunds are typically processed within 7–10 business days after return approval.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or special handling requirements. These will be clearly indicated at the time of purchase.

6. Exchanges

If you would like to exchange an item, please follow the return process. Once your return is accepted, you can place a new order for the desired item.

7. Contact Us

If you have any questions regarding our return or refund policy, please contact our support team at [email protected].