At Eiran Travel, we are committed to delivering your outdoor and travel essentials safely and promptly. Please read our shipping policy carefully to understand how and when your order will be delivered.
1. Payment Method
We currently offer Cash on Delivery (COD) as our only payment option. You will pay for your order in full when it arrives at your doorstep. Please ensure someone is available to receive the package and make payment at the delivery location.
2. Order Processing
All orders are processed within 1–3 business days after confirmation. You will receive a notification once your order has been dispatched.
3. Delivery Time
Delivery times may vary depending on your location and current courier service capacity. Estimated delivery times:
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Local Areas: 2–5 business days
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Remote Areas: 5–10 business days
Please note that delays may occur during holidays, high-demand periods, or due to unforeseen logistics issues.
4. Shipping Charges
Shipping fees, if applicable, will be clearly stated during the checkout process. In some cases, we may offer free shipping promotions, which will be communicated on our website or marketing channels.
5. Address Accuracy
Please ensure your delivery address and contact information are accurate and complete. Eiran Travel is not responsible for delays or failed deliveries due to incorrect or incomplete information.
6. Failed Delivery Attempts
If the delivery attempt fails due to unavailability or refusal to accept the package, the order may be canceled. Re-delivery will be subject to additional arrangements.
7. Damaged or Missing Items
If you receive a package that is damaged or missing items, please contact us immediately with details and photos if possible. We will work promptly to resolve the issue.
8. Contact Us
For any shipping-related questions or assistance with your order, please reach out at [email protected].